If MeetingRecorder Pro is not right for you, ask for a refund within 14 days of a payment and you get the full amount back. This applies to the first payment and to every renewal. You don’t need to give a reason.
How to ask for a refund
- Write to [email protected] with the email address you used to pay, or
- contact Paddle, our reseller, at paddle.net.
Who processes the refund
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. The money goes back to the card or account you paid with, usually within 5–10 business days, depending on your bank.
After a refund
Pro ends when the refund is made, and the account goes back to the Free plan. Your recordings, transcripts and summaries stay on your Mac.
Your legal rights
This policy is in addition to your rights under consumer law. Consumers in the EU and the UK can withdraw from a purchase within 14 days, as described in Paddle’s refund policy.